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Our
Team
About
Us
•
Molding
And Production
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Quality
Control
•
We
Want To Work With You
•
Customer
Satisfaction
•
Customer
Service
•
Marketing
Resources
•
Company
Heritage And JV Tool
Molding
And Production
Volt Industrial Plastics’ subsidiary JV Tool, can design and produce
unique plastic fasteners and injection molded parts that you need. Our
catalog contains our
current parts or visit our materials
page for a list of the polymers, co-polymers, and resins we use to manufacture
our precision plastic fasteners.
Quality Control
Volt Industrial Plastics products are the finest made anywhere. Due to
thorough quality control, you need not worry about mold flashing or mismatched
parting lines.
We Want To Work With You
Volt Industrial Plastics is a customer-oriented business. Our excellent
customer service is one trait that distinguishes us from other plastic
fastener manufacturers. Here at V.I.P., every member of the team is committed
to complete customer satisfaction, and we back this commitment up with
our guarantee. Volt Industrial Plastics works with their customers to
develop and produce the finest quality product for every application.
Call today and give us the opportunity to put our experience, technical
expertise, and rapid response production capability to work for you. Our
friendly, knowledgeable sales staff wants to emphasize that V.I.P. pleases
customers with our service and quality.
Customer Satisfaction
Volt Industrial Plastics is dedicated to providing you, our customer,
with the best product and the best service available in the plastic fastener
industry. When you call 1-800-844-8024, you can rest assured that your
orders will be handled quickly and efficiently, the same way you would
handle it yourself!
Customer Service
Everyone you talk to at Volt Industrial Plastics is customer-focused.
There is no compromise on quality, efficiency or customer service.
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Volt’s
Customer Service Team is well trained,
knowledgeable and ready to meet their
customers’ needs. Standing (left to right):
Heidi Volltrauer, Pam Lane, Ashley Sinor,
and Chris Sebby. Seated (from left):
Misty James and Toni McManness |
Calls made to Volt are answered by one of our customer-friendly people,
ready to help you find the information you need. Volt Customer Service
Representatives are well trained and knowledgeable. We know our products
and capabilities; we often can check product status and history while
we’re talking to you.
Volt offers
a unique blend of tooling skills,
technology and customer dedication.
In keeping with our customer service dedication, we provide access to our
online inventory and other types of order status. This online information
is customer specific and password protected. Customers access order status,
inventory availability, pre- or post-production status, shipping information
and other information specific to their accounts. Real-time order entry
and order adjustment are available through this password protected online
program. Web site visitors can also scan our standard products catalog and
review detailed information on the many material options available at V.I.P.
Marketing Resources
Heidi Volltrauer, Vice President Marketing and Sales, is responsible for
our international sales program which involves direct sales people and manufacturers
reps across the globe. Heidi on the company’s marketing strategy:
“We feel strongly that every purchaser or specifier of plastic fasteners
deserves the V.I.P. treatment we give our customers.” Customer Service
Manager Monica Dillard put in words what you sense throughout Volt: “Customer
satisfaction has been the key to our rapid growth. We know our customers.
We value them. And we work hard for them.”
Company Heritage And JV Tool
V.I.P.’s roots go back a lot further than the ten years since Joe
Volltrauer started the company in 1992. They really go back to 1952 when
Joe came to the United States from Vienna. He brought with him the European
work ethic that provided the foundation for the business that he founded.
“Work hard and do it in such a way that you can take pride in what
you do.” Those are Joe’s values and those are the values of
his company – Volt Industrial Plastics.
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Joe
Volltrauer (CEO/Owner) working with Jesse Patterson, Tool Room
Manager and longtime tool maker |
Joe got a job as an apprentice tool and die maker for Acme Tool & Die
in Chicago. He particularly loved the challenge of mold making. “It’s
like an artist sculpting,” he explained, and Joe Volltrauer has a
lot of the artist in him. In 1973 he started his own company, JV Tool, and
a couple of years later moved to Arkansas where he designed his exceptionally
functional, high quality molds for manufacturers of plastic components,
including plastic fastener makers in the region. For its customers, JV Tool
was a problem solver, a quality improver, a cost saver. In 1992 Joe decided
he could use all of his mold and tool making expertise to efficiently produce
quality plastic fasteners in his own company and he founded Volt Industrial
Plastics. He infused the entire company with his uncompromising dedication
to quality and service and shared his knowledge – and his love –of
tool and mold making.
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Volt’s
continuously expanding CNC department includes one new CNC lathe
(pictured) and two new wire EDM machines |
His willingness to put profits back into the business to buy state-of-the-art
computer aided manufacturing equipment has enabled Volt to achieve an exceptionally
efficient and responsive organization. He has attracted to the company people
who share his dedication and his skills. And, as with every truly successful
company, it is the people that have made the difference.
Volt produces plastic screws and nuts (both standard and metric), license
plate screws and nuts, Christmas tree clips, rivets, wire and cable routing
clips, printed circuit board hardware, dowels, washers, spacers, tapped
spacers and many other fasteners. We have an aggressive tooling program
in place that is adding over 150 new tools that, in 2002 alone, will produce
more than 300 new part numbers.
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Volt’s
warehouse can accommodate same day shipping on most catalog items
from over 250 million parts held in inventory |
In response to the increasing demand generated for our competitively priced,
quality plastic fasteners over the past ten years, we recently doubled the
size of our facility. Additional warehouse space was given to finished goods
and raw material inventories, and additional manufacturing space was added
to accommodate the latest state-of-the-art tool making and production equipment.
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Volt’s
production floor in action |
To be specific, the newly expanded warehouse holds over 250 million plastic
fasteners which can be shipped the same day or the next day depending on
the time the
order is received. The new addition to the CNC area houses two recently
acquired EDM machines, a new, top-of-the-line CNC-EDM sinker, a new CNC
milling center and a new CNC lathe. Our expansion in equipment and facility
space indicates our commitment to our customers and our future.
Volt Industrial Plastics is the fastest growing
manufacturer of plastic fasteners and assembly
components in the marketplace today.
At Volt, we provide disciplined, controlled, quick-response service on multiple-use,
multiple-customer parts and equally quick-response service on the new application-specific
custom parts that are so much a part of our day-to-day production schedule.
In both cases, our quick response is achieved largely as a result of our
inventory investment. Customers for the multi-use, standard parts are served
by the 250 million piece finished parts inventory. Customers for newly engineered,
application-specific parts are served by a large inventory of tool and die
components as well as a broad raw material inventory. We have the skills
and the equipment to achieve exceptionally fast turnaround on new tooling
and prototypes. Tool Department Manager Jesse Patterson explains, “We
often analyze, recommend, quote and have prototypes on the way while competitors
are still coming up with a price.” |
